This Privacy Notice (“Privacy Notice”) for Rickera LLC, d/b/a knowvanta, (“Knowvanta”, “we”, “our” or “us”), explains how information that may be collected from you (“you” or “your”) may be used. This information may be collected in connection with your participation in market research studies with Knowvanta.
Knowvanta takes your privacy seriously. We may update this Notice from time to time.
We collect data on behalf of our research sponsors (our clients). The types of research engagements we conduct include face to face, telephone and online market research.
All the data we collect is presented to the sponsors in aggregate form. We do not share any of your Personal Data with our sponsors. The only exception may be in the reporting of any Adverse Events you may mention during the course of the market research engagement; however, your Personal Data would only be shared with your consent. In case of a refusal, your Personal Data will not be released as part of the reporting process.
We will inform you of the identity of our client[s] once this will no longer bias our study if you live within the EEA (European Economic Area).
Knowvanta is proud to be members of the pharmaceutical market research governing bodies and the main market research associations listed below and we follow their guidance on all matters relating to market research codes of conduct, data protection and adverse event reporting.
• Intellus Worldwide
• QRCA
Topics:
• What Personal Data is collected?
• How will we use your Personal Data?
• How long will we retain your Personal Data?
• To whom will we disclose your Personal Data?
• How do we protect your Personal Data?
• How can you access your Personal Data?
• Children
• Changes to this Notice
• How to contact us
What Personal Data is collected?
Personal Data may be collected from you when you participate our market research studies. Personal Data is any information that may be used to identify you. If we collect Personal Data as part of the research engagement, we will obtain your consent for the processing of this Personal Data at the time that the research engagement takes place. These consents are aligned with our industry association Codes of Conduct and Legal/Ethical Guidelines for Market Research.
Personal Data we may collect could include your name, address, phone number, email address, relevant medication conditions, and if you are a health care professional, medical specialty and sub-specialty, associated hospital and practice name). On rare occasions, we may need to collect additional elements of Personal Data which would be specific to the research engagement and for which we would obtain your specific consent to allow for such collection.
How will we use your Personal Data?
We use Personal Data that we collect for the following business purposes:
(1) maintaining and supporting our services, delivering and providing the requested services including payment of honoraria to our research participants, and complying with our contractual obligations related thereto;
(2) satisfying governmental reporting, tax, and other requirements;
(3) storing and processing data, including Personal Data, in computer databases and servers located in the United States;
(4) verifying identity of our research participants;
(5) as requested by our research participants;
(6) for other business-related purposes permitted or required under applicable local law and regulation; and
(7) as otherwise required by law.
Our legal basis for the processing of your Personal Data is consent.
For how long will we retain your Personal Data?
Knowvanta has a responsibility to maintain records relating to our research activities, in accordance with legal obligations, client contractual terms and suggested industry guidelines, and will retain your Personal Data according to the following retention guidelines:
Research (Survey) Data and associated research materials
This applies to all research (survey) data and associated research materials (screeners, questionnaires, audio-video files, adverse event reports, etc.). We will retain this data for a period of (1) year or per the guidelines dictated by our client contractual terms if different from our internal retention guidelines, after which time disposal will be completed in a secure manner. The retention period for the specific research engagement in which you participate will be shared as part of the consent process.
To whom will we disclose your Personal Data?
We do not share your Personal Data with third-parties unless we obtain your consent or under the following circumstances:
Reporting an Adverse Event to the research sponsor’s pharmacovigilance department
Responding to witness summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
When we believe it is necessary to share information to investigate or prevent fraud, or to take action regarding illegal activities, or as otherwise required by law;
We are potentially liable in cases of onward transfers of Personal Data to third-parties, such as when third-parties that act as agents on our behalf process Personal Data in a manner inconsistent with the data protection principles.
We will ensure that any third-party to which we disclose personal information provides the same level of privacy protection as is required by the applicable data protection principles and agrees in writing to provide an adequate level of privacy protection. Such recipients must agree to abide by confidentiality obligations that adequately comply with our compliance requirements.
You have the right to limit the use and disclosure of your Personal Data, and we are committed to respecting those rights. We offer individuals the opportunity to opt out of disclosures of Personal Data to a third-party or the use of Personal Data for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. We will comply with the applicable data protection principles with respect to disclosures of Sensitive Data including, when applicable, obtaining the explicit consent (i.e., opt in consent) of an individual prior to disclosing Sensitive Data to a third-party or using Sensitive Data for purposes other than those for which it was originally collected or subsequently authorized by the individual.
How do we protect your Personal Data?
We have implemented physical and technical safeguards to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alternation, or destruction.
For example, electronically stored Personal Data is stored on a secure network with firewall protection, and access to our electronic information systems requires user authentication via password or similar means. We also employ access restrictions, limiting the scope of staff members who have access to your Personal Data. Further, we use secure encryption technology such as SSL or a comparable standard to protect certain categories of Personal Data.
To the extent that we keep physical records containing your Personal Data, we limit access to such Personal Data to staff members whom we reasonably believe need that information to provide our services to you.
Despite these precautions, no data security safeguards guarantee 100% security all the time.
We have designated the Compliance Department to oversee our information security program. The Compliance Department shall review and approve any material changes to this program as necessary. Any questions, concerns, or comments regarding this Notice also may be directed to info@knowvanta.com. We will maintain, monitor, test, and upgrade information security policies, practices, and systems to assist in protecting the Personal Data that we collect.
Our personnel will receive training, as applicable, to effectively implement this Privacy Notice.
How can you access and update your Personal Data?
Access:
You have the right to obtain confirmation about whether Personal Data is included about you in our databases. Upon request, we will provide an individual access to your Personal Data within thirty (30) days of receipt of such request. We will permit an individual to know what Personal Data about him/her is included in our databases and to ensure that such Personal Data is accurate and relevant for the purposes for which we collected the Personal Data.
You may review your Personal Data stored in the databases by written request.
Rectification and Erasure
You may request that we rectify or delete any of your Personal Data that is incomplete, incorrect, unnecessary or outdated. In making modifications to your Personal Data, you must provide only truthful, complete, and accurate information.
Objection
You may object, at any time, to your Personal Data being processed for a specific purpose.
Restriction of Processing
You may restrict processing of your Personal Data for certain reasons, such as, for example if you consider your Personal Data to be inaccurate or you have objected to the processing.
Data Portability
You may request the Personal Data you provided to us in a commonly used and machine-readable form.
Right to Withdraw Consent
You have the right to withdraw your consent at any time, including processing related to existing contracts for our Services.
To exercise any of the abovementioned rights, please contact us by phone, postal mail or email at the How to contact us section of this Privacy Notice.
We recommend that you include documents that prove your identity and a clear and precise description of your request. Please note that in some cases, especially if you wish us to delete or cease the processing of your Personal Data, we may no longer be able to provide our Services to you.
Children
We do not knowingly collect or maintain information from individuals who are under 13 years of age, and no part of our Site is designed to attract people under the age of 13. Protecting the privacy of children is very important to us. If we obtain knowledge that an individual who had provided Personal Information to Knowvanta is under the age of 13, we will take steps to remove that individual’s information from our databases.
Changes to this Notice
This Privacy Notice may be amended from time to time, consistent with applicable data protection and privacy laws and principles. We will notify you if we make changes that materially affect the way we handle Personal Data previously collected, and we will allow you to choose whether your Personal Data may be used in any materially different manner.
How to contact us
If you have any questions or complaints about this Privacy Notice or our data collection practices, please contact us at the details listed below and specify your country of residence and the nature of your question.
Mail: Compliance Manager
Ricker LLC d/b/a knowvanta
PO Box 436
Chalfont, PA 18914
Email: info@knowvanta.com
If you consider our processing activities of your Personal Data to be inconsistent with the applicable data protection laws, you may lodge a complaint with your local supervisory authority responsible for data protection matters.